Network Technician III

2 weeks ago


Dallas, Texas, United States Mainstream Nonprofit Solutions Full time
About the Role

We are seeking a highly skilled Network Technician to join our team at Mainstream Nonprofit Solutions. As a Network Technician, you will be responsible for supervising IT Technicians and providing day-to-day guidance to deliver quality customer service and meet Service Level Agreements (SLA).

Key Responsibilities
  • Provide technical support and guidance to IT Technicians in the region
  • Work collaboratively with other Network Techs to troubleshoot and engineer solutions for issues and increase efficiency and productivity
  • Supervise and motivate team members, understanding everyone's distinct skill-sets and strengths
  • Teach skills such as emotion regulation, healthy relationships, conflict resolution, and healthy communication with other departments
Requirements
  • Strong Microsoft Server administration skills
  • Network troubleshooting and Active Directory skills
  • Strong supervisory skills
  • Ability to handle escalated calls from the lower-tier help-desk
  • Continuous growth in knowledge and looking for new implementations to existing solutions
What We Offer
  • Flexible scheduling
  • 20 days of personal leave in the first year of employment and 25 days after completion of year one
  • 12 paid holidays
  • Longevity bonus and tuition reimbursement
About Mainstream Nonprofit Solutions

We are a nonprofit organization dedicated to the mission and vision of being devoted to the strength of family and to be nationally recognized for excellence in service, education, and advocacy. We offer a wide variety of benefits and a fantastic team who are all dedicated to our mission.



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