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Restaurant Shift Manager

2 months ago

Cleveland, Ohio, United States Wingstop Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Shift Leader to join our team at Wingstop. As a Restaurant Shift Leader, you will play a critical role in ensuring the smooth operation of our restaurant and providing an exceptional dining experience for our guests.

Key Responsibilities
  • Team Leadership: Supervise and direct team members during your shift, ensuring they perform their duties effectively and efficiently. Provide guidance, training, and coaching to team members to maintain a high level of performance.
  • Customer Service: Deliver excellent customer service by greeting guests, taking orders, and resolving customer issues promptly and professionally. Ensure that all team members are friendly, attentive, and focused on delivering a memorable dining experience.
  • Food Quality and Safety: Oversee food preparation, cooking, and presentation to ensure it meets quality and safety standards.
  • Shift Management: Maintain an organized and clean restaurant environment throughout the shift. Address any issues or challenges that arise during the shift and escalate them to the General Manager as necessary.
Requirements
  • Food Handler Certification: Required
  • Previous Experience: Previous experience in a fast-food or restaurant environment is preferred.
  • Customer Service Skills: Excellent customer service skills.
  • Leadership and Communication Skills: Strong leadership and communication skills.