Service Excellence Specialist

3 weeks ago


Farmington, Connecticut, United States Call The Bee Full time
Job Summary: We are seeking a skilled Customer Service Representative to join our team at Call The Bee. As a key member of our CSR team, you will be responsible for delivering exceptional service to our customers, meeting performance goals, and contributing to the company's continued success.

About Us: Call The Bee has a small business feel with large business size, growth, and stability. Our hard-working teams are dedicated to our company's success and are rewarded well for their contributions.

Key Responsibilities:
  • Quality check calls with prior day customers
  • Scheduling visits with maintenance customers
  • Offering promotions to customers on our list
  • Following up on reviews, both positive and negative
  • Providing general inbound customer service

Requirements:
  • Previous customer service experience, preferably in a call center environment
  • A strong attention to detail and a conscientious approach
  • A team player with honesty, integrity, and a growth mindset

Compensation: $45,000 - $55,000 per year, depending on experience.

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