Key Operations Team Member

6 days ago


Columbus, Ohio, United States Jackpot Full time

We are on a mission to revolutionize the online lottery and gaming industry with our user-friendly digital platform. At Jackpot, we're building a team of passionate professionals who share our vision for innovation and variety.

About the Role:

We are seeking a diligent and skilled Operations Supervisor to lead our day-to-day lottery processing operations. As an Operations Supervisor, you will oversee and train a team of Operation Associates, provide technical support, and ensure successful execution of processes.

  • Lead Day-to-Day Operations: Oversee and train a team of Operation Associates, proactively make recommendations for operational improvements, and provide general technical support.
  • Serve as First Point of Contact: Be the first point of contact for our Operations Associates and support escalations in the absence of the Operations Manager, including facility issues, product outages, and staffing gaps.
  • Support Back-End Operations: Maintain ticket equipment, ensure the integrity and streamlining of processes, and monitor execution of processes by team members.
  • Prepare Reports: Prepare SOS (Start of Shift) & EOS (End of Shift) reports on a daily, weekly, and monthly basis; report shift performance metrics and escalate issues to Operations Manager.
  • Oversee Retail Operations: Oversee retail operations, including sales, inventory, cash management, and EOS draw reconciliation.
  • Assist with Ad-Hoc Duties: Assist with other various ad-hoc duties and projects as needed.
About You:

We are looking for someone with grit, tenacity, and a 'get it done' mentality. You should be able to pivot on the fly with changing priorities and remain calm under pressure. Your team members describe you as available, helpful, and a problem solver. You have a high attention to detail and are organized in how you work and get things done.

We offer a competitive salary of $19-$24/hour, benefits on par with leading tech companies, 401(k) program, and a commitment to career development, mentorship, and growth. We value decisiveness, grit, and lifelong learning and encourage self-improvement and knowledge-sharing within the team.

Average hourly earnings: $21.50 based on 40 hours/week and assuming some overtime may apply.


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