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Customer Service Specialist

4 weeks ago

Newington, Connecticut, United States DSW Full time

About Our Team

We're a passionate and customer-centric team at DSW, working together to deliver an exceptional shopping experience.

Job Description

We're seeking a highly skilled and customer-focused Customer Service Specialist to join our team at the Newington West Farms Center store.

Key Responsibilities

  • Provide personalized assistance to customers by addressing their questions and concerns;
  • Process sales transactions accurately and efficiently;
  • Respond to customer complaints and resolve issues promptly;
  • Collaborate with colleagues to achieve sales goals and objectives;
  • Maintain a safe and clean work environment by adhering to company policies and procedures;
  • Participate in visual merchandising efforts to create an engaging shopping environment.

Requirements

  • 2+ years of customer-facing experience in a retail environment;
  • Excellent communication and problem-solving skills;
  • Ability to work in a fast-paced retail environment;
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system;
  • Availability to work a flexible schedule, including evenings and weekends.

What We Offer

A competitive hourly rate of $14.00-$17.00, depending on experience and qualifications;

Ongoing training and development opportunities to enhance your skills and career growth potential;

A dynamic and supportive work environment that encourages teamwork and collaboration;

The opportunity to work for a well-established and respected retailer with a commitment to customer satisfaction.