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Employee Benefits Coordinator

2 months ago

Coppell, Texas, United States TEKsystems Full time

Position Overview:

The Benefits Specialist plays a crucial role in assisting the Employee Services Team by leveraging Workday, case management, knowledge base, and contact center technologies. This position encompasses support in various functional areas, including Benefit Administration, Help Desk, and Workforce Administration.

Key Responsibilities:

  • Deliver professional and prompt service to both internal and external stakeholders.
  • Manage benefit-related modifications such as life-status updates and address alterations.
  • Address and resolve benefit administration inquiries from internal personnel and external vendors.
  • Guide employees on benefit programs, covering plan features, procedures, eligibility, and premium details.
  • Conduct monthly reconciliations of Carrier invoices and report findings to clients.
  • Respond accurately and swiftly to incoming inquiries regarding Workday Access/Navigation, Benefits, and general HR matters based on support agreements.
  • Utilize the knowledge base effectively to research and provide timely responses.
  • Escalate issues to the Account Manager or Pod Manager when necessary resources are insufficient.
  • Provide timely and professional service in response to internal audit requests.
  • Exhibit strong communication skills through various channels including phone, email, and in-person interactions.
  • Engage in work intake reviews to enhance automation of audit processes and reporting.
  • Communicate any audit-related issues promptly to leadership.
  • Identify and document opportunities for improvement or innovation through process enhancements or automation.

Required Skills:

  • Proficiency in HRIS, benefits administration, ERISA, HSA, and FSA.
  • Strong customer service capabilities.

Additional Qualifications:

  • Excellent communication skills across various mediums.
  • Ability to maintain punctuality and adhere to a structured schedule, with flexibility for additional hours as required.
  • Capability to thrive in a fast-paced environment while managing sensitive and confidential matters.
  • Experience with Workday or Salesforce is advantageous.
  • Availability to work weekends as needed.

Experience Level: Entry Level

About TEKsystems:

TEKsystems is a leader in Full-Stack Technology Services and Talent Services, partnering with over 6,000 clients globally, including a significant portion of the Fortune 500. We are committed to driving transformation and innovation in collaboration with our clients. TEKsystems is an Allegis Group company and is proud to be an equal opportunity employer, considering all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.