Housekeeping Attendant

4 weeks ago


Fayetteville, North Carolina, United States Strand Hospitality Services Full time
Job Summary

To maintain the cleanliness and appearance of guest accommodations and public spaces, the Room Attendant will ensure they meet all brand or hotel standards in the rooms and public areas.

Duties and Responsibilities
  • Receive a list of assigned rooms from the supervisor and prioritize them based on direction from the supervisor or the list.
  • Follow sign-in and sign-out procedures for the key to access rooms.
  • Check the inventory of the cleaning cart and add any necessary supplies.
  • Knock and announce yourself before entering a room, and return at a later time if the room is occupied.
  • Immediately notify the supervisor of any damage or strong odor in the room.
  • Remove linens, towels, bedspreads, and blankets from each assigned room and provide fresh replacements, following the appropriate protocol for checkouts versus stayovers.
  • Make beds neatly and stock towels, washcloths, and hand towels according to policies.
  • Thoroughly clean and disinfect the bathroom and kitchenette or coffee-preparation areas according to hotel policies.
  • Disinfect all surfaces, including high-touch items, wall and lamp switches, thermostats, door handles, telephones, TV remotes, etc.
  • Clean mirrors, glass, and dust pictures and other objects in the room.
  • Vacuum floors and remove trash.
  • Check complimentary coffee, snacks, and toiletry supplies in the room, restocking according to the provided hotel checklist and policy.
  • Ensure the room meets hotel and brand standards with a final walkaround.
  • Notify the supervisor of found items and bring them to the lost and found if the guest has checked out.
  • Notify the supervisor of rollaways or cribs in rooms for pickup and storage.
  • Notify the supervisor of room availability.
  • Ensure soiled linens are provided to the laundry in a timely manner.
  • Notify the maintenance department of needed maintenance or repairs based on hotel processes.
  • Perform other related duties as assigned.
Requirements
  • Be detail-oriented and thorough.
  • Have the ability to remain discreet and respect the privacy of guests.
  • Be able to perform consistent work to the highest of standards.
  • Have the ability to interact with guests in a pleasant and friendly way.
  • Be able to read, write, speak, understand, and communicate in basic English, preferred. Other languages in addition to English are a plus.
  • Have sufficient education and literacy to identify and read product labels and to communicate with guests about job-related needs.
  • Be able to be flexible and work weekends, holidays, and be scheduled any days of the week. Weekends are required.
Strand Core Values

All associates are expected to embody the values listed below with everyone they encounter and to support the company mission to Develop Prosperous, Lasting Relationships.

  • RESPECTFUL
  • ADAPTIVE
  • SERVICE
  • ACCOUNTABLE
  • UNIFIED
  • DEDICATED
Room Attendant Core Competencies
  • Cleanliness
  • Efficiency/Production
  • Timeliness
  • Guest Satisfaction
  • Friendliness/Helpfulness
Work Environment
  • Frequent standing, walking, bending forward, and trunk rotation while standing or sitting.
  • Frequent stair climbing, squatting, kneeling, and reaching both above and below shoulder.
  • Vision - must have the ability to adjust focus as well as frequent use of close, peripheral, and depth/distance vision.
  • Hands/Fingers - frequent use of fine motor skills.
  • Frequent lifting and carrying up to 25 lbs.
  • Frequent pushing and pulling carts of up to 100 lbs on wheels.
  • Frequent forceful grip.
  • Occasional crawling.


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