Operations Administrative Assistant

4 days ago


Mt Prospect, United States OnTrac Full time

About Our Job: As an Operations Administrative Assistant, you will be responsible for assisting Operations Managers with administrative duties and customer service support.

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Key Accountabilities:

  1. Provide excellent customer service by interacting with drivers and customers to resolve package discrepancies and ensure on-time delivery.
  2. Accurately data enter information into the OnTrac system and verify deliveries.
  3. Unpack and prepare packages for delivery.
  4. Communicate with customers regarding their package status.
  5. Research, analyze, and report on daily compliances to management and prepare business reports as needed.

Requirements:

  • High school diploma or general education degree (GED).
  • One year of related industry experience and/or training in transportation and delivery or an equivalent combination of both education and specific work experience required.
  • General knowledge of Microsoft Word and Excel programs.
  • Excellent Customer Service Skills.
  • Ability to multitask, self-manage, and work efficiently in stressful situations.

Benefits:

  • Competitive individual and group benefits.
  • Medical, Dental, and Vision insurance.
  • 401(k) with company match.
  • Safe and clean work environment.
  • Referral Bonus Program - $500 per referral.


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