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Lead Systems Engineer

2 months ago

Dania Beach Florida, United States Spirit Airlines Full time

Overview:


At Spirit Airlines, our goal is to provide exceptional value in air travel and to be the leading airline globally. We excel in offering tailored travel solutions, enabling our Guests to explore further and discover new destinations across the U.S., Latin America, and the Caribbean. Imagine leaving your mark on an organization that is expanding its fleet with hundreds of new aircraft.


Join a Winning Team:
We take pride in being recognized by LinkedIn as a Top Company in the Travel & Hospitality sector. Our continuous growth and enhancement create limitless career opportunities. Team Members experience rapid career development while acquiring essential skills that contribute to long-term success.

Commitment to Community:
We are dedicated to fostering positive change in the communities where we operate. This commitment begins with our Corporate Social Responsibility initiatives and the Spirit Airlines Charitable Foundation.

Embrace Authenticity:

We encourage Team Members to feel empowered to bring their true selves to work and contribute to our collective success. This is why we are devoted to advancing Diversity, Equity, Inclusion, and Belonging. Our Spirit Family thrives not in spite of our differences, but because of them.


Explore the World:

We offer competitive salaries along with comprehensive health and welfare benefits, including travel and flight perks for you and your family.


Key Responsibilities:


The ITOC Systems Administrator role is a hands-on technical position focused on managing and supporting systems across our multi-site environment.

The Systems Administrator is responsible for addressing support requests from end users, client support teams, and other business units to resolve, escalate, or determine necessary actions for resolution.

The ideal candidate will possess experience with a diverse array of technologies, operating systems, networking principles, and a commitment to continuous learning.

The primary duty of the ITOC Senior Administrator is to oversee the Major Incident Response process, including managing, coordinating, and communicating all Priority 1 incidents until they are fully resolved.


- Guide and mentor ITOC team members in analyst and administrative roles.
- Manage all escalations and communications with senior leadership.


- Conduct daily system monitoring to ensure the integrity and availability of all systems, review system and application logs, and confirm the completion of scheduled tasks.

- Define, prioritize, and resolve all support requests in an organized and efficient manner.
- Administer and monitor corporate and managed services cloud-based systems.
- Develop, maintain, and utilize automation scripts using Bash, PowerShell, Python, etc.
- Assist with patch management in production environments.
- Create and maintain configuration documentation, system and operations documentation, and knowledge base articles.
- Act as the primary point of contact for outages and escalations, assisting Incident Managers during emergencies.
- Monitor ticket tracking systems for newly assigned tasks.
- Oversee and report on all Spirit networks, systems, and applications in a 24x7 world-class operations center, working diligently to minimize customer impact and track SLA health.
- Handle routine operational requests such as adding new users and restarting services.
- Implement and adhere to all policies and procedures for monitoring, testing product availability, identifying problems, and managing incidents.

Qualifications:
Specialized Skills & Competencies:

- Prior experience with major incident management programs is advantageous.
- Familiarity with NOC tools, network management systems, escalation procedures, and other monitoring applications is a plus.
- Strong understanding of Windows administration and application resource utilization monitoring.
- Solid grasp of networking concepts and troubleshooting skills, including DNS, IP, and network hardware.
- Experience with Microsoft Infrastructure – Active Directory domains, DNS, DHCP, Windows Security, Group Policies, etc.
- Knowledge of cloud platforms and virtualization software, such as Azure, AWS, or Google Cloud.
- Experience managing and supporting virtualized environments in VMware.
- Basic understanding of load balancers, web session states, and troubleshooting related issues.
- Ability to identify inefficiencies and propose solutions to enhance our systems and processes.
- Experience supporting web application solutions, including PaaS, SaaS, and IaaS.
- Willingness to support a 24x7x365 staffing model, including weekends and holidays.
- Excellent verbal and written communication skills.
- Strong multitasking and prioritization abilities.
- Proven decision-making capabilities.
- Ability to adapt to fast-paced environments.
- Driven, high-energy self-starter; comfortable working in a dynamic, high-growth environment.

Education:

- Associate degree or equivalent experience.

EEOC Statement:
Spirit Airlines is an Equal Employment Opportunity employer.

All employment aspects are governed based on merit, competence, and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other category protected by federal, state, or local law.