Intake Coordinator

We are seeking a highly organized and detail-oriented Intake Specialist to join our team at UNC Health Care. In this role, you will be responsible for ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems.

• Verify key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedule all new and follow-up patient appointments as required, and attempt to reschedule cancellations whenever possible.
• Communicate cancellations to providers as necessary.
• Complete and document all governmental, regulatory, financial, and contractual forms in accordance with procedure.
• Utilize price estimation tools to provide accurate estimates to patients.
• Meet departmental targets for up-front collections, including deposits, estimated amounts due, co-pays, and/or prior balances.
• Participate in departmental QA by utilizing system work queues, making personal efforts to reduce individual errors, and making corrections.

• High School Diploma or GED.
• Two years of customer service and/or clerical experience.
• Knowledge of healthcare regulations and procedures.

UNC Health Care offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates.