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Customer Order Management Expert

2 months ago

Dover, Delaware, United States Q LLC Full time

Q LLC is a leading innovator in the firearms design and technology sector, consistently advancing the frontiers of excellence in the industry. Our dedication to superior quality has established us as frontrunners in delivering state-of-the-art solutions for firearm enthusiasts. As we grow our team, we are in search of a meticulous and proficient Order Allocation Specialist who embodies our commitment to outstanding service and seamless order processing.

Position Overview:

In the role of Order Allocation Specialist at Q LLC, you will be integral in ensuring that customer orders are processed accurately and fulfilled promptly. This position demands exceptional attention to detail, robust organizational capabilities, and the ability to thrive in a dynamic environment. Your responsibilities will include managing stock levels, collaborating with the production team, and ensuring that all orders are allocated in accordance with customer requirements and company protocols.

Key Responsibilities:
  • Order Processing: Efficiently process and allocate customer orders, ensuring fulfillment aligns with priority and customer specifications.
  • Inventory Management: Oversee and manage inventory levels to guarantee stock availability for order fulfillment while minimizing excess inventory or shortages.
  • Collaboration with Production Team: Partner closely with the production team to align orders with production timelines and communicate any potential delays to relevant parties.
  • Customer Communication: Keep customers informed about their order status, including any changes or delays, and address any questions or concerns they may have.
  • Order Prioritization: Evaluate and prioritize orders based on customer urgency, inventory availability, and production schedules.
  • Data Entry and Record Keeping: Maintain precise records of all orders, inventory levels, and communications within the company's order management system.
  • Continuous Improvement: Identify opportunities for enhancing the order allocation process and collaborate with the team to implement more efficient practices.
Qualifications:
  • High school diploma or equivalent.
  • Demonstrated experience in order management, inventory control, or a related field.
  • Exceptional attention to detail and organizational skills.
  • Strong communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment and manage multiple priorities simultaneously.
  • Proficient in order management software and tools.
  • Familiarity with the firearms industry is advantageous.
Benefits:
  • Competitive hourly compensation
  • Health and dental insurance
  • 401(k) retirement plan
  • Opportunities for professional development
  • A stimulating and collaborative work atmosphere
Equal Opportunity Employment:

Q LLC is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Employment Eligibility:

Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

Background Check:

As a condition of employment, a comprehensive background check will be conducted.

Application Instructions:

If you are a dedicated individual with a passion for order management and a commitment to excellence, we invite you to apply for the Order Allocation Specialist position at Q LLC. To apply, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role.