Automobile Center Store Associate

3 weeks ago

Mentor, Ohio, United States Sam's Club Full time
Job Summary:

As a Tire & Battery Center Technician at Sam's Club, you will play a critical role in providing safe and efficient service in both the sales and service areas of the department. You will work collaboratively with other associates to ensure the club meets the member's expectations.

Key Responsibilities:
  • Be a Team Member: Collaborate with team members to fulfill sales and service requests, educate other associates on tools, tasks, resources, and mentor new technicians, communicate and develop interpersonal skills for providing safe and efficient customer service.
  • Be an Expert: Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, and seasonality, demonstrate knowledge of Point of Sale systems, phone, and in-person selling techniques.
  • Be a Techie: Leverage digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement, utilize handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training, adapt to new tools and encourage others to use them.
  • Be an Owner: Communicate equipment, tools, and supplies needs to TBC Lead, track and monitor returns and special orders, operate cash registers, process transactions, work hands-on in the physical area, maintain accurate inventory, audit, safety, and compliance standards, report TBC complaints, safety hazards, and problems with products, services, and work areas, complete paperwork, logs, and other required documentation, ensure merchandise is packaged, labeled, and stored in accordance with company policies and procedures, identify member needs, assist members with purchasing decisions, and resolve issues and concerns.
  • Be a Talent Ambassador: Be a brand advocate by valuing the member's experience in the TBC area and modeling high-quality service and products, develop, influence, and inspire others for working in a style that is respectful, supportive, and team-oriented, understand the roadblocks and assist in training team members.
  • Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
  • Complete work assignments and priorities by using policies, data, and resources, collaborating with managers, co-workers, customers, and other business partners, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change, difficulties, and feedback.

Benefits:

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Benefits include health, financial, paid time off, and other benefits that meet or exceed the requirements of paid sick leave laws, where applicable. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

Education and Training:

Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Compensation and Incentives:

The hourly wage range for this position is $17.00 to $24.00. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications:

Valid state-issued driver's license. Acknowledge that the position for which you are applying requires you to successfully complete all job-required trainings and assessments within a prescribed time period if you receive the position. Must be 18 years of age or older.

Preferred Qualifications:

Auto service industry, retail experience.

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