Current jobs related to Bellman Host - Miami, Florida - EAST Miami

We are seeking a highly skilled and enthusiastic Bellman Host to join our team at EAST Miami. As a key member of our Guest Experience team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is nothing short of memorable.

• Customer Service
  • Deliver the highest level of service to our guests, exceeding their expectations at every turn.
  • Provide exceptional service to internal customers, ensuring seamless communication and collaboration.
  • Handle guest and employee complaints and inquiries in a courteous and efficient manner, communicating any issues to management promptly.
  • Maintain positive relationships with guests and colleagues, fostering a culture of respect and teamwork.
• Financial
  • Ensure compliance with hotel, company, and local regulations regarding money handling and licensing.
• Operational
  • Welcoming and assisting guests with their luggage and belongings, delivering parcels and packages to their rooms.
  • Providing guests with accurate directions to local attractions, knowledge of daily events, and completing off-property runs as requested.
  • Assisting the Concierge desk during peak periods and performing duties of Door Attendants.
  • Attending meetings and training sessions as required by management.
  • Maintaining a clean and organized work area, lobby, and luggage storage.
• People Development
  • Supporting Swire Hotels' cultural and people development initiatives.
• Other Duties
  • Attending training sessions and meetings as required.
  • Exhibiting responsible behavior and representing the hotel team and Swire Hotels positively.
  • Maintaining strong relationships with business partners and other organizations.
  • Reading and adhering to the hotel's Employee Handbook and policies.
  • Ensuring high standards of personal presentation and grooming.
  • Responding to changes within Guest Experience, as dictated by the industry, company, and hotel.
  Requirements
  • Must possess the necessary knowledge, skills, and abilities to perform the essential job functions.
  • Ability to lift or carry up to 50lbs.
  • Ability to stand for entire shifts.
  • Ability to speak, read, write, and understand the primary languages used in the workplace.
  • Ability to read and write to facilitate communication.
  • Maintaining regular attendance and adhering to hotel standards.
  • Maintaining high standards of personal appearance and grooming.
  • Complying with hotel standards and regulations to ensure safe and efficient operations.
  • Maintaining a friendly and warm demeanor at all times.
  • Being attentive, friendly, helpful, and courteous to all guests, managers, and fellow team members.
  • Greeting and welcoming guests in accordance with hotel standards.
  • Familiarity with all in-house groups and emergency procedures.
  • Handling check-in and check-out processes efficiently and courteously.
  • Performing tasks and duties on the shift checklist in a timely and efficient manner.
  • Providing information to guests regarding restaurants, transportation, and entertainment within the property.