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Client Relations Specialist

2 months ago


Sturtevant, Wisconsin, United States enVista Full time
Job Overview:

The Customer Care Coordinator is tasked with managing customer interactions in a courteous and efficient manner. This role involves maintaining accurate records of client information and communications for each interaction, whether through calls or emails. The Coordinator also provides assistance to the team as necessary and performs follow-up communications with healthcare providers as required.

KEY RESPONSIBILITIES: To excel in this position, candidates should exhibit strong leadership qualities and adept problem-solving skills. The ability to juggle multiple tasks and meet deadlines is essential, along with a commitment to maintaining high ethical standards in the workplace.
  • Facilitating the integration of incoming requests with existing orders
  • Updating accounts on the status of cases
  • Addressing and resolving customer grievances
  • Managing requests for materials and parts
  • Executing various administrative tasks, including data entry, faxing, emailing, and handling phone inquiries
Qualifications:

Essential:
  • High school diploma or equivalent
  • One to three years of relevant experience or training, or a combination of education and experience
  • Proficiency in English; additional language skills are advantageous
  • Ability to read and understand English documentation, including safety protocols and operational instructions
  • Competence in basic arithmetic operations
  • Familiarity with Microsoft Word, Excel, and Outlook
Preferred:
  • Prior experience in an orthodontic or dental laboratory/office setting is beneficial
Compensation:

The compensation for this role is influenced by various factors unique to each candidate, including geographic location, skill set, relevant education and certifications, experience level, and overall performance. The estimated compensation is $19.60 per hour.

Operating Company:
enVista

enVista and its affiliated companies are equal opportunity employers, evaluating qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other legally protected characteristics.