Unit Manager

4 days ago

Medford, Oregon, United States Tufts University Full time
Job Summary

The Unit Manager for Carmichael Resident Dining is a key leadership position responsible for the overall management of a resident board dining center serving over 1500 meals per day, seven days a week. This role requires a strong focus on customer satisfaction, menu management, food production, and program development/execution.

Key Responsibilities
  • Supervise and develop the unit's Chef Manager, Assistant Unit Manager, Leads, and hourly staff
  • Manage P&L, fiscal accountability, staffing labor to revenue, and personnel management
  • Provide leadership in customer service, hospitality, food preparation and service, menu development, procurement, inventory of food, supplies and equipment, quality control, food service sanitation, housekeeping, facility and equipment maintenance, food merchandising, special events management, accounts payable, payroll approval, employee performance management, and external relations
  • Monitor daily operations, identify problems, and provide solutions while seeking consultation and guidance from senior management as appropriate
  • Collaborate with department administrative specialists and work cooperatively with peers and subordinates to achieve departmental objectives
  • Ensure compliance with department policies, procedures and standards, state and municipal regulations, and university policies and procedures
Requirements
  • Associate's degree in business, hospitality or food service management or equivalent experience
  • 5-7 years of food service management experience with at least 5 years managing a high-volume retail food service required
  • Outstanding interpersonal and organizational skills and strong verbal and written communication skills
  • Demonstrated knowledge of production planning and fiscal management while maintaining high customer satisfaction in a high-volume resident dining program
  • Experience with a demonstrated record of teamwork, inclusion, collaboration and partnering
Preferred Qualifications
  • ServSafe Certification
  • Bachelor's degree in business, hospitality, dietetics, culinary arts, or food service management
  • Outstanding communication skills including interpersonal communication, writing, public speaking, and presenting
  • Working knowledge of a residential food service program in a college or university
  • Working knowledge of automated food productions systems such as FoodPro or CBORD and sophisticated POS systems such as Sequoia, Blackboard or Micros
Work Schedule Requirements

Some travel is required for training and seminars to advance professional development. A 50 hour work week is anticipated during the academic terms. Some weekends, evening and holiday work is expected when classes are in session and periodically during the summer. Dining operates seven days a week, requiring flexibility in scheduling that may change based on business needs.

Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.

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