Retail Service Specialist

4 weeks ago


San Jose, California, United States O'Reilly Auto Parts Full time
Job Summary

We are seeking a highly skilled Retail Service Specialist to join our team at O'Reilly Auto Parts. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, leading store team members, and ensuring seamless store operations.

Key Responsibilities
  • Lead store team members in providing excellent customer service to retail and professional customers.
  • Supervise customer service levels on the retail showroom, including team member execution on customer service programs.
  • Ensure timely processing of buy online/ship to store, hub and store to store transfers, and DC add orders.
  • Handle special orders and outside purchases efficiently and according to procedure.
  • Process retail customer returns and exchanges efficiently and accurately.
  • Ensure all merchandise is invoiced before product leaves the store.
  • Perform all store opening/closing duties, including day end procedures and security tasks.
Requirements
  • Strong communication skills
  • Ability to obtain RSS Certification
  • Desired: Retail sales experience, ASE Certification, and fluency in multiple languages
What We Offer
  • Competitive wages and paid time off
  • Stock purchase plan and 401k with employer contributions
  • Medical, dental, and vision insurance with optional FSA
  • Team member health and wellbeing programs
  • Tuition educational assistance programs
  • Opportunities for career growth

O'Reilly Auto Parts is an equal opportunity employer and is committed to providing reasonable accommodations to qualified individuals with disabilities.



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