Retail Service Specialist
4 weeks ago
We are seeking a highly skilled Retail Service Specialist to join our team at O'Reilly Auto Parts. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, leading store team members, and ensuring seamless store operations.
Key Responsibilities- Lead store team members in providing excellent customer service to retail and professional customers.
- Supervise customer service levels on the retail showroom, including team member execution on customer service programs.
- Ensure timely processing of buy online/ship to store, hub and store to store transfers, and DC add orders.
- Handle special orders and outside purchases efficiently and according to procedure.
- Process retail customer returns and exchanges efficiently and accurately.
- Ensure all merchandise is invoiced before product leaves the store.
- Perform all store opening/closing duties, including day end procedures and security tasks.
- Strong communication skills
- Ability to obtain RSS Certification
- Desired: Retail sales experience, ASE Certification, and fluency in multiple languages
- Competitive wages and paid time off
- Stock purchase plan and 401k with employer contributions
- Medical, dental, and vision insurance with optional FSA
- Team member health and wellbeing programs
- Tuition educational assistance programs
- Opportunities for career growth
O'Reilly Auto Parts is an equal opportunity employer and is committed to providing reasonable accommodations to qualified individuals with disabilities.
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