Veterinary Practice Manager

4 days ago

Indianapolis, Indiana, United States Priority Pet Urgent Care Full time

**Job Summary**

Priority Pet Urgent Care is seeking a highly skilled and experienced Veterinary Practice Manager to oversee the day-to-day operations of our veterinary hospital. As a key member of our team, you will be responsible for coordinating and managing all office administration procedures, ensuring the smooth operation of our practice.

**Key Responsibilities**

  • Coordinate and manage all office administration procedures, including ordering, inventory management, and scheduling.
  • Supervise and train office staff members, ensuring they have the necessary skills and knowledge to perform their duties effectively.
  • Resolve conflicts among office staff members and provide guidance on personnel matters.
  • Market the hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
  • Resolve informal employee complaints and maintain effective employee-management communication.
  • Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
  • Knowledge of hospital procedures for assembling patient records and recording veterinary practitioners' orders.
  • Knowledge of veterinary medicine terminology and ability to accurately enter information into patient records.
  • Requires skill in obtaining information from owners to complete records and giving instructions for scheduling appointments and therapeutic activities.
  • Ensuring that pet owners' complaints are promptly addressed and resolved.
  • Strong client service skills and ability to communicate effectively with pet owners and veterinary staff members.
  • Preparation of employee work schedules and management of the office staff.
  • Strong leadership, communication, and motivation skills, with the ability to direct, guide, and assist a group of individuals.
  • Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
  • Ability to show unbiased judgment when managing people and make fair and just recommendations regarding personnel issues and/or disciplinary action.
  • Answering telephone calls in a polite and professional manner.
  • Establishing inventory control systems to ensure adequate stocks of supplies are available.
  • Managing and/or implementing hospital policies, including DEA/Controlled Substances and OSHA.
  • Ensuring payroll is completed and submitted accurately and in a timely manner.
  • Establishing good relationships with vendors to receive the best support that vendor has to offer the hospital.
  • Promptly notifying the appropriate veterinary staff of emergency cases.
  • Interviewing suitable office staff candidates and providing training to office employees as needed.

**Qualifications**

  • Experienced or Certified Veterinary Practice Manager with a minimum of 1-year management experience preferred or 3+ years veterinary experience preferred.
  • Knowledgeable in veterinary medicine terminology and how to run a veterinary hospital.
  • Compassionate, calm, team player, multi-tasker, and strong communicator.
  • Highly organized and possess computer skills.
  • Self-starter with the desire to continue to advance your knowledge and skillset.
  • Open availability with flexibility to change hours based on hospital's needs.

**Additional Information**

Priority Pet Urgent Care offers a comprehensive benefits package, including health, dental, vision, liability, 401k, and life insurance, as well as a competitive compensation package and opportunities for career development and advancement.

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