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Customer Service Specialist

2 months ago

Del Rio, Texas, United States Cecil Ford Del Rio Full time
Position Overview

Role Summary: The Service Advisor plays a crucial role in ensuring customer satisfaction by welcoming clients, understanding their requirements, and coordinating service appointments. Responsibilities may also include arranging loaner vehicles and confirming insurance details prior to service.

About Cecil Ford Del Rio: At Cecil Ford Del Rio, we pride ourselves on fostering a supportive and inclusive workplace. Our commitment to excellence is reflected in our values and the recognition we have received within the industry. We strive to create an environment where employees feel valued and motivated to contribute to our mission.

Compensation and Benefits:

  • Attractive Salary
  • Flexible Work Schedule
  • Comprehensive Health Coverage
  • Paid Time Off & Sick Leave
  • Retirement Plan (401(K))
  • Salary Range: $ - $

Key Responsibilities:

  • Welcome customers in a timely manner
  • Gather essential customer and vehicle details
  • Accurately document all vehicle issues as reported by the customer
  • Assess and recommend maintenance based on vehicle age, mileage, and service history
  • Prepare detailed and precise cost estimates for labor and parts
  • Set follow-up appointments
  • Track the status of each vehicle throughout the day and keep customers informed
  • Ensure that the final invoice matches the work completed on the repair order
  • Clarify all performed services and associated costs to customers

Qualifications:

  • Demonstrated history of delivering outstanding customer service
  • Previous experience as a service advisor, assistant lane manager, or service consultant
  • Dynamic and enthusiastic personality
  • Aiming for a long-term career with a progressive organization
  • Integrity in both personal and professional conduct
  • Proficient computer skills and eagerness to learn new software

Cecil Ford Del Rio is an equal opportunity employer dedicated to promoting diversity and inclusion in the workplace. We do not tolerate discrimination or harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.