Guest Services Representative at Bluefield Hotel
2 weeks ago
Position Overview:
The Guest Services Representative at Bluefield Hotel plays a crucial role in delivering outstanding hospitality to our visitors, ensuring a seamless check-in and check-out experience.
Compensation & Benefits:
This role provides a competitive salary along with a comprehensive benefits package. Full-time employees may enjoy healthcare benefits, paid leave, and opportunities for career advancement and skill development.
Key Responsibilities:
- Welcome guests with a cheerful demeanor, creating a positive initial impression of the hotel.
- Manage the check-in and check-out processes, overseeing all aspects of guest stays including reservations, payment handling, and key distribution.
- Address guest inquiries and requests promptly and professionally.
- Handle guest complaints and issues, escalating to management when necessary.
- Keep the front desk area tidy and organized, including managing supplies and inventory.
- Work collaboratively with other hotel departments to ensure a flawless guest experience.
- Adhere to all hotel policies and procedures, as well as safety and sanitation standards.
- Stay informed about hotel amenities, local attractions, and events to assist guests in planning their visits.
- Promote hotel services and amenities to guests when appropriate.
Qualifications:
- High school diploma or equivalent is required; some college education or hospitality training is preferred.
- Previous experience in customer service is preferred.
- Strong communication and interpersonal skills are essential.
- Familiarity with computer systems, including hotel reservation and payment processing platforms.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Excellent attention to detail and ability to multitask effectively.
- Must be capable of standing and walking for extended periods.
EEOC Statement:
VP Management LLC is an equal opportunity employer and values diversity within our workforce. We encourage applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, or any other status protected by applicable law.
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