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Business Analyst

2 months ago

Draper, Utah, United States Collabera Full time

About the Role:

We are seeking a highly skilled Business Analyst to join our team at Collabera. As a key member of our ARC Analyst team, you will play a critical role in ensuring that our call routing strategies meet our client service level agreements.

Your primary objective will be to guarantee that customers are connected to qualified agents quickly and accurately. To achieve this, you will need to analyze real-time and historical data to verify routing results and maintain up-to-date call system role changes and permission changes.

This is a remote position, allowing you to work from the comfort of your own environment. As a Business Analyst, you will have the opportunity to work with a variety of data sets and develop your analytical skills.

Required Skills:

  • Deep understanding of call routing strategies and their impact on customer experience
  • Strong analytical and problem-solving skills, with the ability to interpret complex data sets
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams
  • Ability to influence and drive results, with a focus on delivering high-quality outcomes
  • Demonstrated ability to work in a fast-paced environment, with multiple priorities and deadlines

Job Requirements:

  • Proficiency in Microsoft Excel and other data analysis tools
  • Ability to work independently, with minimal supervision