Support Operations Specialist
3 weeks ago
Job Description
We are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our operations team, you will be responsible for providing top-notch customer support, ensuring seamless interactions with customers, vendors, and employees. Your primary focus will be on answering inbound calls, monitoring tracking and data entry, following customer success standards, and validating customer information in Netsuite CRM system.
- Provide exceptional customer service through phone, email, and in-person interactions.
- Monitor and maintain accurate records of customer interactions, including call logs and data entry.
- Collaborate with the sales and marketing teams to ensure consistent branding and messaging.
Required Skills and Qualifications
To succeed in this role, you will need:
- Excellent communication and interpersonal skills.
- A strong ability to multitask and work under pressure.
- Basic knowledge of Netsuite CRM system or willingness to learn.
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