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Customer Service Representative

2 months ago

Grand Rapids, United States Tyler Johnson Farmers Insurance Full time
Job Summary

We are seeking a highly skilled and customer-focused Insurance Customer Service Representative to join our team at Tyler Johnson Farmers Insurance. As a key member of our customer service team, you will be responsible for providing exceptional support to our policyholders, ensuring their needs are met promptly and professionally.


Key Responsibilities
  1. Customer Support: Respond to customer inquiries regarding insurance policies, coverage, claims, and billing inquiries in a timely and professional manner.
  2. Policy Administration: Process policy changes, updates, and renewals accurately and efficiently, ensuring seamless customer experiences.
  3. Issue Resolution: Investigate and resolve customer complaints and issues promptly, escalating complex matters to the appropriate department when necessary.
  4. Record Keeping: Maintain accurate and detailed records of customer interactions, transactions, and inquiries in our database.
  5. Upselling and Cross-Selling: Educate customers on additional insurance products and services that may benefit them, promoting opportunities for growth and expansion.
  6. Team Collaboration: Contribute to a positive and collaborative team environment, actively participating in team meetings, training sessions, and performance improvement initiatives.

Requirements
  1. Education: High school diploma or equivalent.
  2. Professional Development: Willingness to pursue relevant insurance certifications or licenses as required by the state.
  3. Customer Service Experience: Previous experience in customer service preferred but not required.
  4. Communication Skills: Strong communication skills, both verbal and written, with the ability to explain complex concepts in a clear and understandable manner.
  5. Interpersonal Skills: Excellent interpersonal skills and the ability to build rapport with customers.
  6. Technical Skills: Able to use a computer, type, and work within multiple systems at once.
  7. Organizational Skills: Detail-oriented with strong organizational and problem-solving abilities.
  8. Adaptability: Ability to work independently and as part of a team in a fast-paced environment.