Airline Customer Service Specialist

2 weeks ago


Arizona City, Arizona, United States Mesa Air Full time

As an Aviation Hospitality Professional at Mesa Air, you will have the opportunity to work in a fast-paced environment where every day brings new challenges and opportunities. With a strong commitment to customer service, you will ensure that every passenger has a safe and enjoyable flight experience.

Required Skills and Qualifications

To be successful in this role, you will need to possess excellent communication skills, a high level of adaptability, and the ability to work well under pressure. You must also be able to lift up to 40 pounds, sit in the flight attendant jumpseat without modification, and fit quickly through the overwing exits.

  • At least 18 years old
  • A high school diploma or Equivalent is required; college credits OR a minimum of two years of customer service experience is preferred.
  • Demonstrate reliability, punctuality, and dependability
  • Read, write, and speak English fluently.
  • Upon completion of training, willing to be assigned to any of Mesa Airlines crew bases (may involve relocation or commuting) based on the company's operational needs.
  • Willing and able to work nights, weekends, holidays, and extended hours
  • Height between 4'11'' and 6' without shoes - must be able to reach in overhead bins and galley compartments to retrieve emergency equipment
  • Ability to perform all safety-related procedures, including the ability to operate aircraft doors, lift emergency window exits (approx. 40 lbs.), assist with carry-on baggage stowage, operate meal & beverage carts
  • Present a clean, neat, and professional appearance at all times
  • Ability to sit in the flight attendant jumpseat without modification; walk comfortably down the aisle facing forward, and fit quickly through the overwing exits
  • Minimum 20/40 vision, corrected or uncorrected
  • Authorized to work in the United States
  • Possess and maintain a valid passport
  • Have the legal ability to travel unrestricted to/from all countries that are served by Mesa Airlines, including Canada, Mexico, Bahamas & Cuba
  • Applicants must have the authorization to make multiple entries into the United States at will.
  • Successfully complete a background investigation, including FBI fingerprinting and criminal history.
  • Pass a DOT/FAA pre-employment drug, alcohol, and random screening throughout your employment, which includes screening for marijuana, cocaine, opiates, PCP, and amphetamine. Please be aware that the DOT prohibits medical marijuana for safety-sensitive employees.


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