Customer Service Advocate

3 weeks ago


Leawood, Kansas, United States Federated Mutual Insurance Co Full time

We make lives better, and we're looking for employees who want to make a difference in others' lives, all while enhancing their own. Federated Mutual Insurance Co's culture is grounded in our Four Cornerstones: Equity, Integrity, Teamwork, and Respect.

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We value and respect individual differences, leveraging those differences to achieve better results and outcomes for our clients, employees, and communities. Our top priority in recruitment and development is to ensure we align ourselves with truly exceptional people who share these values.

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This role will assist our clients through the claims process and help them return to normalcy after a loss. The ideal candidate possesses skills like being customer-focused, a source of knowledge and comfort, desire to help, professional.

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This position requires working with policyholders, physicians, attorneys, contractors, and others to ensure claims are resolved in a prompt, fair, and courteous way. Responsibilities include explaining policy coverage, completing investigations, determining damages, negotiating settlements, and resolving claims.

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Minimum Qualifications include a four-year degree or equivalent experience, customer service experience in various industries, decision-making skills, analytical skills, excellent communication skills, and leadership experience is a plus.

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This position offers a competitive salary range of $60,100-$73,500, determined by skills and experience.



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