Mortgage Industry Professional
3 weeks ago
Job Summary:
We are seeking a highly skilled Mortgage Industry Professional to join our team at Strongbridge. As a Customer Service Representative/Mortgage Professional, you will play a crucial role in the mortgage industry, engaging with lenders, banking/mortgage institutions, and consumers to answer questions and provide important information about HUD FHA and reverse mortgages.
Key Responsibilities:
- Provide exceptional customer service and support to clients
- Answer questions and provide information about HUD FHA and reverse mortgages
- Work closely with lenders and banking/mortgage institutions to resolve issues and provide solutions
- Meet and exceed performance metrics and goals
Requirements:
- Minimum of two years of FHA loan origination experience (loan processor, underwriter, loan officer) plus an additional year of customer service or contact center experience, OR at least three years of loan origination experience working with conventional loans and/or other government-backed loans (FHA, USDA, VA)
- Two - four years of college or equivalent work experience
- Strong interpersonal and customer service skills
- Basic PC skills (including MS Office) and the ability to effectively navigate a computer Customer Relationship Management application, related websites, and support tools
- Effective written and verbal communication
- Ability to analyze and solve problems
- Ability to manage time effectively
- Ability to type 35 words per minute
What We Offer:
- A comprehensive benefits package for full-time employees, including paid time off, paid holidays, 401k with company match, health/dental/life insurance/short and long-term disability, and flexible spending accounts
- A dynamic and supportive work environment
- Opportunities for professional growth and development
About Strongbridge:
Strongbridge is a Federal Government service provider with extensive experience and knowledge in systems engineering, IT services, strategic communications, and program support. We are a financially secure and trusted partner that treats our customers, partners, and employees with integrity and respect.
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