Customer Service Representative

4 days ago


Littleton, Colorado, United States Kroger Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-end team, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for our customers.

Key Responsibilities:
  • Provide friendly and efficient customer service, responding to customer inquiries and resolving issues in a timely manner
  • Anticipate customer needs, effectively communicate with them, and respond to questions and resolve issues to strengthen customer loyalty
  • Oversee front-end operations, meeting or exceeding sales, profit, and labor goals through effective cost control, labor efficiencies, excellent service, and shrink control
  • Ensure front-end cleanliness, maintenance, and sanitation, and ensure prompt, accurate customer check-out
  • Train, monitor, and coach associates on front-end policies and procedures, including proper handling of product, tender, and coupons, scanning error procedures, and price checks to reduce shrink and waste
Requirements:
  • High School Diploma or equivalent
  • Effective interpersonal and customer service skills
  • Good math skills and sound judgment/decision-making skills
  • Friendly, approachable, and outgoing demeanor, with the ability to work in a fast-paced environment
  • Good oral and written communication skills
About Us:

As part of the Kroger family of companies, we take pride in bringing diverse teams together with a passion for food and people. We strive to create amazing experiences for our customers, communities, and each other, with food at the heart of it all.

We offer a range of benefits, including health and well-being benefits, financial benefits, and growth and development benefits. We want the best for our associates and our customers, and together, we strive to create a welcoming and engaging environment where you'll love to work.



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