Fulfillment Associate
3 weeks ago
Job Summary
We are seeking a highly motivated and detail-oriented Fulfillment Associate to join our team at Macys. As a key member of our operational team, you will play a critical role in driving a great shopping experience for our customers by supporting the operational activities that drive sales, profit, and excellent customer service.
Key Responsibilities
- Collaborate with the store team to deliver results in a friction-free shopping environment
- Complete fulfillment orders including picking merchandise, packing & shipping orders, and making in-store pickup orders ready for customers
- Learn and apply packing policies & techniques to ensure every customer receives his/her package in good condition
- Process shippable returns and abandoned in-store pickup orders
- Conduct customer pick-up including retrieving the orders from our back-of-house storage and delivering them curbside to the customer
- Monitor alerts to ensure Ready On Time completion of Buy Online Pickup In-Store (BOPS) orders
- Pick Not Found merchandise to improve fill rate
- Expedite aged orders to improve the Speed-to Ship to our customers
- Provide an exceptional customer experience by ensuring the customer is always the priority
- Participating in other support functions as needed
- Assist and satisfy the needs of our in-store and online customers
- Learn and apply in-store tools & technology such as handheld devices, MyShip, and POS systems
- Ensure all procedures, policies, and standards are followed
- Perform all functions in an efficient manner, as directed by the People Leader
- Regular, dependable attendance and punctuality
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