Retail Branch Manager

7 days ago

Atlanta, Georgia, United States Woodforest National Bank Full time
Job Description - Retail Assistant Branch Manager

Take the next step in your career with Woodforest National Bank.

We are seeking a highly motivated and results-driven Retail Assistant Branch Manager to join our team. As a key member of our branch team, you will be responsible for driving sales and revenue growth, building strong customer relationships, and delivering exceptional customer service.

Key Responsibilities:
  • Assist the Branch Manager in achieving sales and revenue goals by identifying and marketing banking products and services to customers.
  • Develop and lead innovative strategies to grow, retain, and deepen customer relationships.
  • Enhance the customer experience and reputation of the Bank by warmly greeting and engaging with customers, community members, and retail partners.
  • Embrace and lead a technology-driven customer experience.
  • Partner with a Community Development Relationship Manager to execute a community engagement strategy and become an engaged and intrinsic community partner.
  • Inspire and coach team members to reach their full potential and act as a positive role model.
Other Responsibilities:
  • Exhibit operational excellence through diligent adherence to policies and procedures.
  • Maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures, and guidelines.
  • Perform branch servicing duties such as paying and receiving, cash and vault balancing, and maintaining and servicing automated teller machines.
  • Practice prudent expense management.
  • Address customer questions and concerns by telephone and in person or refer to appropriate internal resources with ownership until final resolution.
Competencies Required:
  • Must be proactive when seeking business outside of the branch.
  • Must be open to direct coaching and feedback.
  • Ability to work flexible or extended working hours to meet business needs; demonstrated reliability.
  • Demonstrate a passion for taking care of people by exhibiting effective problem-solving abilities, maintaining composure, and conveying a positive attitude while interacting with customers and internal team members.
  • Knowledge of or ability to quickly learn products, services, policies, procedures, regulatory guidelines, and engaging in sales and service processes.
  • Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures, and guidelines.
  • Excellent organizational skills with the ability to prioritize workload and multitask in a fast-paced environment while maintaining accuracy and attention to detail.

Minimum Qualifications/Experience:

  • 3 years of relevant and transferrable sales and/or customer service experience.
  • Demonstrable leadership ability and experience. Prior supervisory experience is helpful.
  • Previous instore banking experience is preferred but not required.

Formal Education & Certification:

  • High School Diploma or equivalent required.

Work Status:

  • Full-Time.

Supervisory Responsibility:

  • Mentor or lead a team of more junior staff but does not typically have formal management responsibility for personnel decisions.

Travel:

  • Up to 25% or more outside of branch or as needed by customer.

Working Conditions:

  • Conditions include standing most of the time, may involve walking, moving, bending, stooping, or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.

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