Business Systems Analyst

4 weeks ago


Cleveland, Ohio, United States Heinens Full time
About the Role

The Business Systems Analyst will play a key part in developing power user expertise in enterprise systems, creating permissions structures and workflows to support business processes, and providing thoughtful, data-supported recommendations on optimizations and alignments between business and technical implementations. This role requires an ability to communicate with technical and non-technical users, and a curiosity to learn about systems and processes across the enterprise.

Key Responsibilities

Analyze, optimize, and document existing workflow processes.
Identify and propose potential system integrations and business process improvement opportunities.
Identify and recommend modern software solutions to replace legacy business processes or software.
Gather requirements for application implementation and participate in vendor review processes.
Act as administrative backup/support for departmental systems and workflows, including, but not limited to, HRIS, CRM, and IT Automation systems.
Assist or manage implementation of new systems, including process development, and documentation.
Oversee the use of technical tools and platforms, often in collaboration with IT and other operational teams, to make processes more efficient.
Make recommendations to solve business problems before, and as, they arise.
Manage change control processes, both internally and with third-party vendors, to support IT operations.
Review day-to-day organizational system health and operations, developing methodologies for auditing for accuracy and proper functioning.
Support organizational initiatives by serving as a subject matter expert on related systems and processes.
Understand and communicate software benefits, communication impacts, and associate work process changes.
Keep up to date on industry trends & facilitate discussions around new opportunities as appropriate.

Requirements

Bachelor's degree in information technology or related field.
3+ years of application management, project management, or process analytics experience.
Excellent written and verbal communication skills that can be used across all levels of the organization.
Able to use Microsoft tools including Outlook, Word, PowerPoint, Excel, and Teams.
Able to build strong working relationships and work in a collaborative manner across all levels of the organization.
Able to meet deadlines and maintain a high level of accuracy in a dynamic and fast-paced environment.
Able to lead, problem solve, and manage projects. (Organize, planning and time management).
Superior professionalism, discretion, and judgment, maintaining the highest levels of confidentiality.
Able to provide ongoing support to Chicago facilities on a remote basis.
Preferred Qualifications: Experience with RPA, document management systems, ticketing systems, and workflow management. Experience with ADP Workforce Now. Experience with Microsoft Power Platform (Power Automate, Power Platform, Power BI). Experience with Hyland OnBase: OnBase Certified System Administrator, OnBase Certified Workflow Administrator, OnBase Certified Advanced Workflow Administrator, and/or OnBase Workview Certifications preferred.

About Heinens

Heinens, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.

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