Personal Injury Intake Specialist
3 weeks ago
Vaziri Law Group is a plaintiff-focused personal injury litigation firm based in San Gabriel Valley, CA. Our commitment to protecting the rights of accident victims drives our aggressive approach and unwavering dedication to our clients. We are a fast-paced and dynamic team that values resourcefulness, innovation, and teamwork.
We offer a comprehensive benefit package, including paid time off, health insurance, dental and vision coverage, 401(k) plans, and education assistance. Eligible employees may also earn bonuses awarded in recognition of individual merit-based performance.
Job Responsibilities:
- Respond to incoming leads from various platforms promptly.
- Conduct initial consultations to assess the potential of new cases.
- Present the firm's services and secure the client's agreement to proceed.
- Update the lead's status in the system as needed.
- Document the lead source if it's not already captured.
- Ensure clients complete the required agreement.
- Collect all pertinent case information.
- Open a new case in the system and upload all relevant documents.
- Notify the appropriate attorney with a case summary and request assignment to a case manager.
Requirements:
- Previous experience in a legal or customer service setting preferred.
- Strong communication and interpersonal skills.
- Speak Mandarin and Cantonese fluently since potential clients are Mandarin and Cantonese.
- Proficiency in using CRM systems (e.g., HubSpot) and case management software (e.g., FileVine, Smart Advocate).
- Ability to work independently and as part of a team.
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