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IVA and Chatbot Solutions Architect
2 months ago
Position Overview: BeaconFire Inc. is seeking a skilled IVA/Chatbot Developer to oversee and enhance sophisticated IVR applications while integrating cutting-edge speech recognition technologies. This position requires collaboration with external systems and various communication protocols to elevate customer experience (CX) solutions.
Experience Requirement: A minimum of 7 to 10 years of relevant experience is essential.
Key Responsibilities:
- Design and manage IVR and chatbot frameworks, including natural language understanding (NLU) systems and associated grammars.
- Facilitate third-party integrations utilizing AWS Lambda (NodeJS and/or Python), Lex, Amelia, Polly, and CRM platforms such as Salesforce.
- Employ web services, APIs, and diverse communication protocols to synchronize IVR systems with other technological infrastructures (e.g., SOAP, VXML, SQL, XML, REST).
- Architect, develop, and maintain advanced IVR applications using object-oriented programming methodologies.
Required Qualifications:
- Experience: Profound knowledge of IVR technology, telecommunications devices, networks, software, and systems.
- Integration: Proven experience with third-party integrations and cross-system communication protocols.
- Development: Expertise in software development utilizing object-oriented programming languages.
Preferred Qualifications:
- Familiarity with constructing and integrating Google CCAI solutions.