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IVA and Chatbot Solutions Architect

2 months ago


New York, New York, United States BeaconFire Inc. Full time

Position Overview: BeaconFire Inc. is seeking a skilled IVA/Chatbot Developer to oversee and enhance sophisticated IVR applications while integrating cutting-edge speech recognition technologies. This position requires collaboration with external systems and various communication protocols to elevate customer experience (CX) solutions.

Experience Requirement: A minimum of 7 to 10 years of relevant experience is essential.

Key Responsibilities:

  • Design and manage IVR and chatbot frameworks, including natural language understanding (NLU) systems and associated grammars.
  • Facilitate third-party integrations utilizing AWS Lambda (NodeJS and/or Python), Lex, Amelia, Polly, and CRM platforms such as Salesforce.
  • Employ web services, APIs, and diverse communication protocols to synchronize IVR systems with other technological infrastructures (e.g., SOAP, VXML, SQL, XML, REST).
  • Architect, develop, and maintain advanced IVR applications using object-oriented programming methodologies.

Required Qualifications:

  • Experience: Profound knowledge of IVR technology, telecommunications devices, networks, software, and systems.
  • Integration: Proven experience with third-party integrations and cross-system communication protocols.
  • Development: Expertise in software development utilizing object-oriented programming languages.

Preferred Qualifications:

  • Familiarity with constructing and integrating Google CCAI solutions.