Grand Rapids Airport Customer Service Representative

3 days ago


Grand Rapids, Michigan, United States Enterprise Mobility Inc Full time
Unlock Your Potential with National Car Rental and Alamo Rent A Car

We are a dynamic and growing industry leader, committed to quality, innovation, and customer satisfaction. Our teams are dedicated to employee development and offer exciting careers and opportunities for growth. With a focus on taking care of our customers and employees, we strive for success in all aspects of our business.

As a Customer Experience Representative, you will play a vital role in providing superior service to our customers. Your responsibilities will include:

  • Meeting and greeting customers in a professional and friendly manner
  • Working multiple rental checkpoints, including the counter, exit booth, and return lane
  • Providing excellent customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Offering additional customer assistance, such as directions, maps, and local area information
  • Answering incoming calls for reservations, rate quotes, and general questions
  • Assisting with assessing the condition of rental vehicles upon return
  • Notifying management of any known customer or vehicle problems

We are an Equal Opportunity Employer/Disability/Veterans

Requirements
  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Minimum of 2 years of customer service or sales experience
  • Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
  • Able to work varying shifts, including days, evenings, weekends, and holidays


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