Construction Warranty Service Professional

7 days ago

East Helena, Montana, United States Williams Homes Full time

Williams Homes is a leading homebuilder in Southern California, founded in 1997 on the principles of integrity, trust, and partnership. With over two decades of experience, we have expanded our reach to various markets across the United States, including Central Coast, CA, Montana, Idaho, Texas, Sacramento, CA, and the High Desert, CA.

We take pride in our unique approach as a nimble and entrepreneurial family-owned company, allowing us to adapt quickly to new markets and opportunities. Our commitment to building quality homes has resulted in numerous successful projects and communities, making the American dream a reality for many families.

At Williams Homes, we believe that homebuilding is a fundamentally great business, driven by our passion for delivering exceptional results. Our team members are our greatest assets, and we foster a culture where WE ARE Williams Homes, working together towards a common goal. As a valued member of our team, you will become part of a close-knit family, sharing successes and overcoming challenges together.

With projects situated in breathtaking locations near the ocean, in wine country, and in the mountains, we invite you to join our dynamic team and contribute to building the American dream in your community.

This is not a remote position; this role is located in East Helena, MT.

Job Summary:

The Construction Warranty Service Representative is a field-based professional responsible for delivering high-quality warranty services to new homeowners in assigned communities and territories. This role involves collaborating with homeowners to resolve warranty issues in new homes, coordinating with subcontractors, superintendents, and other tradespeople to ensure timely completion and quality.

Key Responsibilities:
  • Conduct Quality Walks, New Homeowner Walk-Through, House 2 Home Walk, 60-Day Walk, and 11-Month walk with homeowners to ensure satisfaction.
  • Work closely with the Superintendent to prepare homes for homeowner Walk-Through.
  • Educate new homeowners on their home's features, identifying potential repair needs, and ensuring the home is delivered in move-in condition.
  • Schedule subcontractor or vendor work for warranty repairs.
  • Perform minor repair work, including carpentry, patching, and painting.
  • Supervise trade contractors completing warranty repairs to ensure all issues are addressed and quality repairs are made.
  • Obtain homeowner walk-through and warranty sign-offs.
  • Update Punchlist Manager with notes and photo documentation and report any issues to the Warranty Service Director.
  • Manage emergency after-hours calls for resolution of urgent warranty issues.
  • Attend weekly construction, sales, customer service team meetings per project.
  • Maintain excellent relationships with homeowners, subcontractors, and other Williams Homes team members.
Requirements:
  • High School diploma required.
  • Minimum 2-3 years of construction fit and finish or repair experience.
  • Able to read, understand, and interpret construction documents.
  • Proven ability to manage a heavy workload independently and successfully.
  • Excellent attention to detail, organization skills, and ability to perform efficiently in a fast-paced environment.
  • Strong written and verbal communication skills.
  • Proficient in MS 365, Outlook, Word, Excel, and other standard office equipment.
  • Able to lift 50lbs, stand for long periods, climb ladders, and access small spaces.
Compensation:

We offer a competitive salary range of $30-$35 per hour, depending on experience and qualifications. If you are a motivated individual with a passion for construction and exceptional customer service, we encourage you to apply for this exciting opportunity to join our team at Williams Homes.

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