Technical Solutions Director

4 days ago


Lehi, Utah, United States Reputationcom Full time

About the Role

The Director of Technical Solutions will provide leadership to the team's technical managers and staff, interfacing across Product Management and Engineering to drive customer-impacting enhancements and fixes. This role requires a hands-on leadership style with the ability to dive into day-to-day operations while also maintaining a strategic perspective to drive long-term business goals.

Key responsibilities include managing and exceeding Support KPIs and technical support metrics, collaborating across different regions and organizations to implement customer-focused initiatives, and owning and driving resolution to customer escalations. The ideal candidate will have a minimum of 15+ years of technical support and service management experience, with a minimum of 5+ years in people management.



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