Pizza Service Associate

4 weeks ago


Hopkins Park, Illinois, United States Prairie Knights Casino Full time
Job Summary

As a Pizza Service Associate at Prairie Knights Casino, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests. This role involves working in a fast-paced environment, taking orders, operating a point of sale system, and maintaining a clean and organized workspace.

Key Responsibilities
  • Comply with department rules, policies, and procedures to maintain a safe and encouraging work environment.
  • Prepare the business area for service, including setting up tables, restocking supplies, and ensuring a clean and welcoming atmosphere.
  • Maintain a high level of cleanliness and organization within the restaurant, lounge, and server stations.
  • Collect and transport bank deposits to the workstation.
  • Assure opening and closing checklists are completed.
  • Provide a level of service that makes guests feel welcomed and appreciated.
  • Manage traffic flow and server station balance of guests using the dining room reservation system.
  • Enter guest requests into the Point of Sales system correctly.
  • Effectively ring in all orders and collect the correct amount of money or any other form of payment from the customer.
  • Check with guests during their stay to ensure the dining experience exceeds their expectations and report any positive comments or concerns to leadership.
  • Prepare all menus and menu boards for each business day and make changes accordingly.
  • Assist the Food Servers when needed.
  • Assist with other duties as requested by the Managers and Supervisors.
  • May be required to assist in other departments when necessary or for training.
  • Maintain TIPS certification and practice this knowledge on a daily basis.

Requirements

General:
Must be age 18 or older. Must qualify for a Tribal Non-gaming license.

Education:
High school diploma or GED preferred, but not required. Must be able to communicate in the primary language used in the workplace.

Experience:
A minimum of 1 year in a food preparation environment.

Physical:
Must be able to stand and exert well-paced mobility for periods up to four hours in length. Must have the ability to lift pots, pans, and other items up to 50 pounds. Requires normal vision, including color acuity and depth perception, reaching, bending, stooping, grasping, finger dexterity, and hand/eye coordination. Must be able to perform safely and effectively in conditions of wet floors and temperature extremes.

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