Serendipity Labs Hospitality Associate
3 weeks ago
The Experience Coordinator role at Serendipity Labs involves providing exceptional customer service to our members and guests. The ideal candidate will have strong communication skills, be able to work independently, and have a passion for hospitality.
Key Responsibilities:
- Provide a warm welcome to visitors and users at reception.
- Handle phone and in-person requests for assistance.
- Anticipate member needs with attention to detail.
- Ensure the lab is ready for business and meets brand standards.
- Properly stock and maintain the appearance of the lab.
- Perform light cleaning duties with attention to detail.
- Assist with meeting and event setup, catering, and clean-up.
- Create a community through events and foster engagement.
- Generate interest in the lab through local marketing activities.
- Know our members to deliver exceptional service.
- Update and maintain accurate member information.
- Act as a brand champion and support other locations.
Requirements:
- High school diploma or equivalent.
- Minimum 1 year experience in a hospitality position.
- Knowledge of Microsoft Office suite, including Word, Excel, and Outlook.
- Planning, managing, and executing events or meetings.
Benefits: Competitive hourly rate, paid sick leave, potential bonus up to $500 per quarter, 80% paid medical, dental, vision, and more.
About Us: Serendipity Labs is committed to creating a community-driven workspace. We offer a range of benefits to support the growth and development of our team members. If you are passionate about hospitality and customer service, we encourage you to apply for this exciting opportunity.
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