Aprimo Lead
1 week ago
Cognizant is seeking a highly motivated and experienced Aprimo Lead to join our team. As a key member of our Digital Asset Management team, you will be responsible for developing customized solutions for our clients and providing thought leadership to enhance our current services and technologies.
Key Responsibilities- Manage overall prioritizations between production incidents/problems, release management, upgrades, and new application implementation.
- Track and report on metrics for tickets assigned to and handled by the Application Support team.
- Serve as a point of escalation for customer incidents; ensuring the appropriate resources are engaged for timely action and proper traction.
- Lead and triage incidents and service requests assigned to team queues in JIRA or other incident management systems.
- Track progress of assigned tickets with a focus on meeting delivery deadlines and SLA's.
- Develop knowledge management database for employee self-service of incidents, and knowledge transfer for offsite support team.
- Balance the workload of service requests and the headcounts of support team.
- Continuous improvement to the support processes for better clarity of the requirements and to reduce processing cycle time.
- Conduct weekly/monthly meetings with internal and client stakeholders and support team for presenting support status updates.
- Build and manage the IT Application Support Team's roadmap.
- Digital asset management domain expertise in a marketing organization.
- Minimum 7 years of related experience.
- At least 2 years of experience working with Aprimo product stack.
- Facilitate a strong team environment, support and guide staff in goal setting, and skills development.
- Highly motivated and self-directed individual with the ability to drive process improvement.
- Strong capacity to build and work with teams and collaborate across functions and breakdown silos.
- Strong business results orientation to understand business needs and deliver value and high-quality results.
- Strong problem-solving skills and experience performing cause and effect analysis.
- Strong organizational, problem-solving, and analytical skills.
- Must be well-organized and able to work on and manage multiple concurrent projects.
- Working in a regulated environment, particularly healthcare is helpful but not required.
- 5+ years of corporate IT application support management experience working with offsite support teams for different business applications.
- Strong interpersonal and communication skills.
Cognizant offers a comprehensive benefits package, including:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
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Aprimo Lead
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Skillman, United States Cognizant Full timeAprimo Lead Job Summary Cognizant is looking for a Aprimo Lead with at least 7+ years of experience in developing customized product for our clients. Cognizant needs a motivated individual to challenge the status quo and provide thought leadership/best practices to enhance our current services and technologies. An ideal candidate is someone who enjoys...
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Skillman, United States Cognizant Full timeAprimo Lead Job Summary Cognizant is looking for a Aprimo Lead with at least 7+ years of experience in developing customized product for our clients. Cognizant needs a motivated individual to challenge the status quo and provide thought leadership/best practices to enhance our current services and technologies. An ideal candidate is someone who enjoys...
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