Branch Operations Coordinator Westlake Center

3 weeks ago

Seattle, Washington, United States Wells Fargo Full time
About this role:

Wells Fargo is seeking a Branch Operations Coordinator to support our National Branch Network as part of the Consumer, Small & Business Banking division. In this role, you will play a critical part in ensuring the smooth operation of our branches, providing excellent customer service, and contributing to the success of our team.

Key responsibilities:
  • Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
  • Complete operational activities while minimizing risks under established policies
  • Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
  • Support the Branch manager in operational tasks and scheduling
  • Resolve issues related to daily operations of the teller line, under direction of regional banking management
  • Support customers and employees in resolving or escalating concerns or complaints
Requirements:
  • 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Ability to provide strong customer service while listening, eliciting information and comprehending customer issues
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to interact with integrity and professionalism with customers and employees
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
  • Cash handling experience
  • Well-organized, independent and able to prioritize in a fast-paced environment
  • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
What we offer:
  • A competitive salary and benefits package
  • A comprehensive set of benefits, including health benefits, 401(k) Plan, paid time off, disability benefits, life insurance, critical illness insurance, and accident insurance
  • Opportunities for professional growth and development
  • A diverse and inclusive work environment

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