Senior Client Relationship Specialist

We're seeking a highly skilled Senior Client Relationship Specialist to join our team at Saddle Creek Logistics. As a key member of our Client Services department, you'll play a vital role in leading our on-site Client Services team in providing exceptional client service and building strong relationships with our clients. If you're passionate about delivering outstanding customer experiences and have a proven track record of driving process improvements, we want to hear from you

About the Role
This Senior Client Relationship Specialist will be responsible for leading the on-site Client Services team in providing top-notch client service, acting as a liaison between the client and Saddle Creek Logistics. You'll work closely with our Directors, Managers, Supervisors, and Client Services team to plan, develop, and implement procedures for our clients to ensure facility, client service, and warehousing best practices are followed. Your exceptional communication and problem-solving skills will enable you to effectively resolve client issues and concerns, and your ability to think creatively will help drive process improvements to enhance client experiences.

Responsibilities
* Lead the on-site Client Services team in supporting client relationships by becoming an extension of our client's business. Develop and implement a regular schedule for meeting with clients, either formally or informally, in person or by teleconference.
* Represent and act as a liaison to work in conjunction with Directors, Managers, Supervisors, and Client Services to plan, develop, and implement procedures for our clients to ensure facility, client service, and warehousing best practices are followed.
* Proactively identify process improvements that enhance Client's experiences and streamline operations; provide a positive response to problem resolution and ensure all relevant Saddle Creek departments are appropriately involved and kept up to date.

Requirements
* Bachelor's Degree (strongly preferred); Associate's degree required
* 7+ years of customer service/account management experience, preferably within an eCommerce environment
* 5+ years of team leadership experience, preferably in eCommerce or distribution/logistics environment
* Proficiency in Microsoft Office applications; Word, Excel, and PowerPoint
* Ability to read, analyze, and interpret policies, metrics, and contracts
* Must be able to multi-task, problem-solve, prioritize, and work under pressure

Compensation and Benefits
The estimated salary for this position is $90,000 - $115,000 per year, depending on experience. We offer a comprehensive benefits package, including medical, dental, vision, HSA, and medical reimbursement. Annual bonus eligibility, 401(k) match, vacation and holiday pay, employee assistance, identity theft protection, career development opportunities, tuition reimbursement, and company-paid life insurance and short-term disability are just a few of the many perks of working with us.

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