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Fire Service Technician IV
2 months ago
We are seeking a highly skilled Fire Service Technician IV to join our team at Johnson Controls International. As a key member of our service team, you will be responsible for installing, troubleshooting, and repairing electronic fire alarm systems and other related building system products at customer sites.
Key Responsibilities- Receive service calls from our Service Resource Center, including a brief description of equipment/system malfunctions.
- Contact customer representatives to ascertain equipment/system problems and diagnose issues.
- Perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
- Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, and bulletins to repair equipment.
- Service, troubleshoot, and install various manufacturers' Fire & Life Safety systems, including SimplexGrinnell.
- Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
- Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure customer satisfaction.
- Complete Service Acknowledgements with proper coding through communication devices, such as smartphones and laptop computers.
- Obtain customer signatures upon completed service call assignments.
- Participate in a scheduled On-call rotation and help train or mentor others on the service team.
- Perform other duties as assigned.
- 5+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
- Valid Fire Alarm License.
- Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
- Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
- High School Diploma or equivalent.
- Ability to follow verbal and written instructions.
- Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
- Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
- Ability to work flexible hours, including weekends, to meet customer requirements.
- Overnight travel may be required.
- Demonstrate a high level of customer service.
- Maintain truck inventory to ensure timely response to customer needs.
- Ability to adhere to, implement, and always follow safety guidelines and procedures.
- Strong organizational skills, positive attitude, and ability to learn quickly.
- Possess a valid driver's license and driving record that meets company requirements.
- Able to pass a pre-employment background and drug test.
- Retain any licenses that are required by National, State, and Local codes.
- Completion of SimplexGrinnell 4120 Network training within 12 months.
- Preferred NICET Level II certification strongly preferred.
