Nursing Assistant Visit Facilitator

1 month ago


Grand Rapids, Minnesota, United States Grand Itasca Full time
Job Summary

The Visit Facilitator plays a vital role in supporting in-person clinic visits, ensuring a seamless patient experience. This role involves communicating with patients prior to their visit, preparing exam rooms, and assisting with tasks that enhance the effectiveness and efficiency of the team.

Key Responsibilities
  • Prepare patients for their appointments, including communicating with patients prior to their appointment to ensure medical records are collected and ready for the visit.
  • Prepare exam rooms and stock supplies.
  • Be a vital piece in the patient and provider connection, ensuring patients and providers have a great experience.
  • Complete visit wrap-up with patients.
  • Provide patients with after-visit summary and recommendations for follow-up.
Requirements
  • Must be 18 years of age or older.
  • Graduate of a Nursing Aide program, Emergency Medical Technical (EMT) program, and/or Health Unit Coordinator program. Certification and current listing on the Minnesota Nursing Assistant Registry preferred.
  • BLS Certification or ability to obtain within two months of hire and maintains certification.
  • Minimum of 1-year customer service experience required. Previous healthcare customer service experience preferred.
  • Proficient with technology (computer hardware and programs, and smart devices such as phones and tablets).
  • Great verbal communication skills.
  • Strong team player with the ability to work independently.
  • Ability to adhere to strict confidentiality.
  • Demonstrated ability to adhere to and follow Grand Itasca Clinic & Hospital Mission, Values, Vision and policies.
  • Maintains reliable and consistent attendance.
About Grand Itasca

Grand Itasca brings the benefits of a large and respected health system to our local community. We are a non-profit, state-of-the-art, integrated clinic and hospital that is proud to offer a range of high-quality providers, specialties, and services to our community. Enjoy our patient-centered, comprehensive approach, close to home without venturing from the beauty of northern Minnesota.

EEO/AA Employer/Vet/Disabled All qualified applicants will receive consideration without regard to any lawfully protected status.



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