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Remote Service Leader

1 week ago


Los Angeles, California, United States Jobs for Humanity Full time
Job Overview:

We are seeking a skilled Remote Service Leader to join our team. As a key member of our customer support team, you will be responsible for managing a team of remote customer support representatives and ensuring exceptional customer service delivery. This is a fantastic opportunity for someone who enjoys leading high-performing teams and resolving complex issues.

The ideal candidate will have a strong background in customer support management, excellent communication and leadership skills, and experience working in a remote team environment. As a Remote Service Leader, you will develop and implement customer service policies and procedures, monitor team performance, and provide coaching and feedback to team members. You will also handle escalated customer inquiries and analyze customer feedback to enhance customer satisfaction.

About the Role:
- Manage and lead a team of remote customer support representatives
- Develop and implement customer service policies and procedures
- Monitor team performance and provide coaching and feedback
- Handle escalated customer inquiries and issues
- Analyze customer feedback and implement improvements to enhance customer satisfaction

Requirements:
- Proven experience in a customer support management role
- Excellent communication and leadership skills
- Strong problem-solving abilities
- Ability to work effectively in a remote team environment
- Experience with customer support software and tools

Benefits:
- Competitive salary ($65,000 - $80,000 per year)
- Remote work flexibility
- Health and wellness benefits
- Professional development opportunities

Estimated Salary Range: $65,000 - $80,000 per year.