Triage Nurse Specialist

3 weeks ago

Louisville, Kentucky, United States Family Allergy & Asthma Full time
Job Title: Triage Nurse

Family Allergy & Asthma is seeking a skilled Triage Nurse to join our team. As a Triage Nurse, you will play a critical role in providing exceptional patient care and support to our patients and staff.

Job Summary

The Triage Nurse is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of their manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides direct assistance during assigned duty hours; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with all applicable laws, regulatory and organizational standards; supports the company's core values.

Key Responsibilities
  • Works with providers, nurses, and patients to resolve questions concerning medications, health education, and medical advice within skill level and scope of practice
  • Works with providers and nurses to assess the urgency of patient problems
  • Assists the patient by acquiring the appropriate appointment, as needed
  • Records and maintains complete and accurate records of patient and physician communications regarding medical care according to the standard medical record documentation requirements
  • Retrieves messages from phone and electronic submissions in a timely manner and responds to patient needs according to medical priority
  • Documents all incoming calls according to established department routine
  • Responds appropriately within skill level and documented departmental policies, and when appropriate, seeks provider advice when responding to patients medical care
  • Follows through in a timely manner on patients requests
  • Submits electronically/faxes new prescriptions and refill prescriptions according to physician orders
  • Records all prescription/refill information in the medical record according to established department routine
  • Serves as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness
  • Acquire pre-certs/prior authorizations for patient needs
  • Provide test results
  • Other tasks as delegated
Requirements

To be successful in this role, you will need:

  • Effective communication skills to include:
    1. Ability to fluently speak and read English
    2. Ability to read and interpret documents such as safety rules, handbooks, policies, patient care plans and procedure manuals
    3. Ability to communicate effectively, verbally and written, with all levels of staff and patients
  • Diploma in Nursing- LPN/RN with an active and unrestricted KY Nursing License, or an eNLC multistate nursing license
  • 1 to 2 years nursing experience in an office setting, preferred
  • Previous allergy/asthma experience preferred
  • CPR certification required
  • Valid Driver's License required
  • Active CPR Certification
  • Acceptable results on Office of Inspector General, State Medicaid Exclusions, Abuse Registry Checks, Background Screenings, Drug Screen, and Sanction Checks
  • Ability to travel to satellite offices as needed
  • Must be at least 18 years of age
Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.

  • The noise level in the work environment is usually moderate; lighting is in the standard range.
  • The employee is subject to infectious waste, potential exposure to allergens in concentrated forms, diseases, and conditions.
EEOC Compliance

Family Allergy & Asthma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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