Sales Associate
4 weeks ago
Job Title: Sales Associate
Job Description:
The Love Store is seeking a Sales Associate to provide exceptional customer service and meet sales targets. As a Sales Associate, you will be responsible for greeting customers, providing product information, and recommending solutions. You will also be expected to maintain a positive attitude, resolve customer complaints, and contribute to the store's profitability.
Responsibilities:
- Greeting and Directing Customers: Greet customers in a friendly and welcoming manner, and direct them to the relevant products or services.
- Providing Product Information: Provide accurate and detailed information about products and services, including features, pricing, and after-sales services.
- Answering Customer Questions: Answer customers' questions about specific products and services, and provide recommendations based on their needs.
- Conducting Price and Feature Comparisons: Conduct price and feature comparisons to facilitate purchasing decisions.
- Cross-Selling Products: Cross-sell products to customers based on their needs and preferences.
- Maintaining Store Appearance: Maintain the appearance of the store, including restocking shelves and ensuring that the store is clean and tidy.
- Managing Returns: Manage returns of merchandise in accordance with store policies.
- Coordinating with Sales Representatives: Coordinate with the Sales Representatives team to provide excellent customer service, especially during peak times.
- Informing Customers about Discounts: Inform customers about discounts and special offers.
- Providing Customer Feedback: Provide customer feedback to the Store Manager.
- Staying Up-to-Date with New Products: Stay up-to-date with new products and services, and provide information to customers as needed.
Requirements:
- Work Experience: Proven work experience as a Sales Associate or similar role.
- Understanding of Retail Sales Process: Understanding of the retail sales process, including customer service and sales techniques.
- Communication Skills: Excellent communication skills, capable of building trusting relationships with customers.
- Math Skills: Basic math skills, including handling cash and operating a point-of-sale system.
- Flexibility: Flexibility to work various shifts, including mornings, afternoons, and evenings.
Working Hours:
- Shifts: Morning, Mid-Day, Evening
- Working Days: Monday-Sunday
- Pay Frequency: Bi-weekly
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