Retail Sales Associate

4 weeks ago


Charlottesville, Virginia, United States The UPS Store Full time
Job Title: Retail Sales Associate

The Retail Sales Associate is a key member of our team, responsible for delivering exceptional customer service to all retail customers. This includes receiving and processing packages for courier shipment, operating various equipment and devices, and providing accurate information on our products and services.

Responsibilities:
  • Deliver outstanding customer service to walk-in customers and telephone inquiries
  • Practice good listening skills with customers, team members, and leadership
  • Take ownership of the customer's shipping needs and offer viable solutions
  • Learn all product and service offerings, alternative solutions, and industry trends
  • Operate all equipment, software, and devices in an expert fashion and be willing to teach others
  • Maintain a clean, organized, and safe working environment
  • Perform other duties as assigned
Qualifications:
  • High school diploma or GED required
  • Retail/customer service experience
  • Good communication and people skills
  • Able to cross-sell and up-sell products and services
  • Excellent packing skills
  • Strong computer skills, including Microsoft Office
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds
Benefits:
  • Profit Sharing/401(k) after continued employment
  • Bonus Compensation available
  • Paid vacation starting after one year
  • Free parking

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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