Airport Ground Transportation Supervisor

5 days ago

Dania Beach, Florida, United States SP+ Full time
Job Title: Airport Ground Transportation Supervisor

At SP+, we are driven by our promise to make every moment matter for a world on the go. As an Airport Ground Transportation Supervisor, you will play a critical role in ensuring the delivery of quality customer service to the traveling public.

Job Summary:

The Airport Ground Transportation Supervisor is responsible for supervising and providing support to all frontline operations employees in the absence of the on-site Manager. This role requires a strong focus on customer service, operational efficiency, and team leadership.

Key Responsibilities:
  • Ensure that all operational schedules are fully staffed with qualified, trained customer service-oriented employees.
  • Prepare daily/weekly shift schedules.
  • Ensure that frontline employees understand all aspects of their respective assignments, including applicable Airport and SP+ Curbside Management Joint Venture policies, procedures, rules, and regulations.
  • Assist in training of operations staff and commercial vehicle operators.
  • Monitor all frontline operations activities.
  • Assist SP+ personnel in providing ground transportation services and resolving issues/complaints, as needed.
  • Investigate all accidents and incidents per all applicable guidelines and prepare requisite reports.
  • Ensure adequate supplies are available to all frontline employees, including requisite inventories in booths.
  • Coordinate availability, distribution, and proper use of 2-way radios.
  • Ensure that all employees are properly uniformed.
  • Report any inconsistencies regarding employee attendance and performance.
  • Assist frontline personnel on curb and holding lot during peak times.
  • Coordinate with local officials to clear Commercial Vehicle Loading Zones, Ground Transportation (queuing) Areas, and Holding Lot(s) of unauthorized vehicles.
  • Coordinate collection and delivery of trip tickets.
  • Complete shift reports.
  • Conduct periodic frontline employee performance reviews.
  • Monitor all assigned work areas to ensure safe and clean working conditions.
Requirements:
  • Minimal high school diploma (2 years of college preferred); 2+ years of experience in a fast-paced commercial transportation/customer service environment preferred.
  • Oral Communication: Speaks clearly; Listens and gets clarification; Responds well to questions.
  • Written Communication: Writes clearly and informatively; Able to read and interpret written information.
  • Customer Service: Maintains positive attitude. Responds to requests for service and assistance.
  • Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
  • Judgment: Exhibits sound and accurate judgment.
  • Equipment: Ability to operate a cell phone, 2-way radio, and PDA.
  • License Requirement: The employee will be required to have and maintain a valid state-issued driver's license with a current address and acceptable driving record.
  • Physical Demands: The employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel objects, and to talk. The employee is occasionally required to climb or balance; stoop, kneel, or crouch. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.
Why Join SP+?

At SP+, we offer a range of benefits, including:

  • Fantastic opportunities for career growth.
  • A knowledgeable, high-achieving, experienced team.
  • Learning opportunities through our internal training program, SP+ University.
  • PayActiv - On-demand pay for the money you have already earned.
  • A diverse company that cares about inclusion, innovation, the environment, and more: visit www.spplus.com to learn more.
  • A free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7.

We are an equal opportunity employer committed to recruiting, hiring, training, and promoting in all job classifications without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other classes protected by federal or state law. We do not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

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