Experienced Service Consultant Wanted

5 days ago


Chicago, Illinois, United States Fletcher Jones Audi Full time

We are seeking an experienced Service Consultant to join our team at Fletcher Jones Audi in Chicago. As a key member of our service department, you will be responsible for providing exceptional customer experiences and ensuring that our customers receive the highest level of service.

Job Description

Key Responsibilities:

  • Prepare accurate repair orders, including time estimates, costs, and labor details, verifying warranty and service contracts with clients.
  • Conduct interactive visual inspections, ask fact-finding questions, and perform road tests as necessary to identify mechanical problems.
  • Promote the sale of labor, parts, and accessories by explaining estimates and obtaining approval for work sold.
  • Keep customers informed about the progress of their service repairs and provide timely updates.
  • Maintain high levels of customer satisfaction and client retention by resolving complaints promptly and taking ownership of the customer's experience.

Qualifications:

  • A valid driver's license and clean driving record.
  • Previous experience as a Service Advisor is preferred.

Benefits:

  • Health insurance.
  • Dental insurance.
  • Vision insurance.
  • Paid time off.
  • 401(k) retirement plan.
  • 401(k) matching.
  • Flexible spending account.
  • Professional development opportunities.
  • Life insurance.
  • Employee assistance program.
  • Disability insurance.

At Fletcher Jones Audi, we strive to attract, nurture, and retain top talent by providing a supportive work environment where productivity, creativity, and personal growth can thrive. We believe our team drives our company's success behind the wheel of the Fletcher Jones brand.

We are an equal opportunity employer.



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