Customer Service Technician

1 week ago

Saint Charles, Missouri, United States Craftsmen Industries Full time
About Craftsmen Industries

Craftsmen Industries is a leading manufacturer of custom specialty trailers and vehicles, as well as large format printed elements for experiential marketing and industrial solutions. Our team of experts prides itself on creating high-quality products from initial design and engineering to fabrication and finishing touches.

Our Team

We have a subsidiary, Schantz Manufacturing, which focuses on custom manufacturing of concession trailers for the fair and festival industry. Our team is guided by our values, which include building a dynamic and collaborative environment where talented individuals can grow with us.

What We Offer
  • Competitive compensation and benefits, including medical, dental, and vision coverage.
  • Career development opportunities and a 401(k) match.
  • A dynamic and fast-paced work environment with opportunities for growth and advancement.
Job Summary

The Customer Service Mechanic will provide comprehensive maintenance, repair, and support services for custom trailers, displays, and other marketing vehicles. This role requires hands-on expertise in various technical systems, including electrical, hydraulic, and pneumatic components, as well as the ability to offer remote troubleshooting support to customers.

Responsibilities
  • Independently provide maintenance services for customized vehicles, including preventative and predictive measures to minimize downtime.
  • Diagnose and repair failures in electrical, pneumatic, hydraulic, and driveline components using technical documentation.
  • Read and interpret electrical drawings, mechanical schematics, and engineering documents to diagnose issues and implement solutions effectively.
  • Provide remote troubleshooting assistance to customers via phone calls, addressing issues with electrical, pneumatic, hydraulic, and driveline systems in a professional and timely manner.
  • Perform more complex tasks, including custom modifications and adjustments, as required.
  • Identify, troubleshoot, and document defects, make necessary adjustments or repairs, as needed.
  • Work efficiently to minimize waste and optimize production timelines.
  • Follows verbal instruction and completes assigned tasks given by Team Leads and/or other departmental Supervision.
  • Continuous learning on-the-job training and/or other programs designed to enhance technical skills and knowledge.
  • Maintains a clean and organized work area, ensuring all tools and equipment are properly stored.
  • Follows safety protocols and guidelines to ensure a safe working environment.
  • Documents work performed and parts used for accurate record-keeping.
  • Other duties, as assigned.
Requirements
  • High School diploma or equivalent.
  • 4-8 years' experience in Welding, Carpentry, Construction, HVAC, Mechanical Trade, and/or Electrical field or similar experience.
  • Strong knowledge of hydraulics, low and high voltage electrical systems (AC/DC), structural repairs, and suspension systems.
  • Proficiency in reading and interpreting technical documents, including electrical drawings and mechanical schematics.
  • Must be able to read a tape measure.
  • Excellent problem-solving skills and strong attention to detail/precision.
  • Must display initiative to learn and to take on more responsibilities.
  • Ability to read and interpret complex technical drawings.
  • Must possess the following skill sets:
    • Ability to work independently.
    • Ability to troubleshoot and resolve moderate to complex production issues.
    • Mechanical Aptitude.
    • Use air and electric hand tools.
    • Learn job quickly.
    • Ability to adapt to changing priorities in a dynamic and fast-paced environment.
    • Must be safety conscious with good housekeeping skills.
    • Must effectively communicate and present interpretations of work.
    • Maintain a positive attitude towards team members and other departments and work successfully within a team and as an individual contributor.
    • Ability to learn to operate a forklift.
    • Ability to work in a fast-paced manufacturing environment.
    • Must be willing to work overtime when needed to maintain project deadlines and ensure timely completion of tasks.
Preferred Requirements
  • Must meet one of the criteria below or have successfully completed a similar Certification program:
    • Associates degree in Welding, Carpentry, Building Trades, HVAC, Mechanical Trade and/or Electrical.
    • 2 years Vocational High School Electrical program.
    • 5+ years' experience in Welding, Carpentry, Construction, HVAC, Maintenance, and/or Electrical.
    • 3+ years of experience in a similar role, ideally in manufacturing or custom fabrication.
Physical Requirements
  • Physically able to stand up to 8+ hours per day.
  • Must have the ability to hear and respond to auditory signals, distinguish tones and pitches in equipment, and use hearing protection during specific tasks.
  • Must be able to lift/carry up to 75 lbs.
  • Must be able to stand, walk, sit, stoop, squat, kneel, climb, balance, and reach overhead.
  • Vision abilities required by this job include close and/or color vision, and ability to adjust focus.
  • Work is performed in a manufacturing environment with exposure to noise, dust, and varying temperatures.
  • Use of personal protective equipment (PPE) such as safety glasses, gloves, and ear protection.
  • Physically able to use Respiratory protection, as needed.
  • Occasional travel may be required for on-site assistance/repair. (up to 15%)

Craftsmen Industries (and its subsidiaries) is an Equal Opportunity Employer. This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity, and/or any other characteristic protected by law. We also provide reasonable accommodations to our applicants and employees with disabilities in order to assist them in the performance of their essential job functions.

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