IT Project Manager for Insurance Services
7 days ago
We are a purpose-driven organization dedicated to improving the lives and livelihoods of our policyholders, injured workers, team members, and the community.
With a strong financial foundation and an "A" rating from AM Best, we take pride in being a force for good.
Job SummaryThis role will lead our service delivery team and manage the entire service delivery lifecycle, focusing on quality standards. As IT Delivery Manager, you will be responsible for managing projects from initiation to implementation and ongoing support.
Key Responsibilities- Lead and manage a team of service delivery professionals, including business analysts, project managers, technical specialists, and quality assurance testers.
- Collaborate with internal stakeholders (customer service, underwriting, claims) and external vendors to define project requirements, ensure alignment with business goals, and identify potential quality risks.
- Develop and implement project plans, timelines, budgets, and quality assurance (QA) strategies for assigned projects.
- Manage project risks and dependencies, proactively identifying and mitigating potential issues, including those related to quality.
- Monitor project progress and performance against established metrics, reporting on progress, deviations, and quality assurance findings to stakeholders.
- Bachelor's degree in information technology, computer science or related field required. Master's Degree preferred.
- 6-10 years of experience in managing people and projects, preferably in the IT area.
- Minimum 5 years of experience in service delivery management, project management, quality assurance, or a related field.
- Proven experience in managing and delivering complex IT projects, within the insurance industry preferred.
- Strong understanding of insurance products, services, operations, and quality assurance principles.
A competitive benefits package includes health, vision, and dental coverage, a robust PTO plan, an 8% employer contribution to retirement, educational assistance, and opportunities to participate in team member appreciation events.
Salary Range: $107,130 - $171,410 per year-
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