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Customer Support Specialist

1 week ago


West Chester, Pennsylvania, United States Contemporary Staffing Full time
Job Title: Customer Support Specialist

We are seeking a highly skilled Customer Support Specialist to join our dynamic team in the transportation and logistics industry. As a key member of our team, you will be responsible for providing exceptional customer service to both internal and external customers.

About the Role:
  • Interact with customers via phone, email, and other communication channels to respond to inquiries, resolve issues, and handle requests.
  • Schedule pick-ups, trace shipments, provide ETAs, rate quotes, and freight charges.
  • Coordinate with internal teams, delivery agents, brokers, and partners to schedule shipments and resolve customer concerns.

The ideal candidate will have strong attention to detail, experience in a fast-paced environment, and the ability to provide professional customer support. We offer a competitive salary and opportunities for growth and advancement in a dynamic work environment.

Key Responsibilities:
  1. Handle customer inquiries and resolve issues in a timely and professional manner.
  2. Provide accurate and efficient scheduling of pick-ups and deliveries.
  3. Collaborate with internal teams to ensure seamless execution of shipments.
Requirements:
  • Previous experience in a customer service or call center role is a plus.
  • Strong attention to detail and familiarity with MS Office (Word, Excel, and Outlook).
  • Ability to prioritize tasks, meet deadlines, and work effectively independently or as part of a team.